Ethical AI applications in retail: Building trust through responsible data use

by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI

Retailers that embrace sound data management and collection principles position themselves for long-term success in an AI-driven marketplace.

The consumer psychology of last-mile delivery: Why reliability beats speed

by Sheila Berry — CRO, UniUni

The next big differentiator in e-commerce won’t be who’s fastest — it’ll be who consumers trust most to deliver on their promises.

The ROI of getting shoppers into the holiday spirit with in-store visuals

by Gerry Price — President & CEO, North America, The Look Company

A data-focused approach to in-store holiday visuals and displays lets retailers make informed decisions about aspects of the shopping experience they’ve…

Getting ready for AI and monetization of shopping search results

by Adam Ortman — CEO & Founder, Kinetic319

The AI era may transform not only shopping search but also how and where shopping suggestions appear. Those who start preparing today for direct AI integration…

Ship to store: The next strategic fulfillment move for retailers

by Quentin Montalto — Chief Operating Officer, ShipperHQ

For retailers feeling the squeeze of inflation, rising customer expectations and thinning margins, ship to store isn’t an experiment. It’s a strategic move…

How privacy and trust is the new formula for winning customers

by Charlotte Scott — Digital Rights Advocate and Global Partnerships Communications Lead, ExpressVPN

Data privacy has become a differentiator that customers are willing to reward. But privacy shouldn’t be treated as a tick box exercise. It has to be treated as…

Personalization and testing in the age of AI: A roadmap for retail leaders

by Steve Maher — CEO, Monetate

AI is here, and its influence on retail will only deepen. The question for leaders is no longer “if” or “when” but “how.”

How AI fraud detection protects retail loyalty programs

by Casper Luchies — Account Executive & SDR Team Lead, Klippa

Retailers who proactively adopt AI fraud detection will gain a competitive advantage. By preventing fraud before it happens, they can protect revenue, preserve…

Beyond the cart: Using data to tailor the retail journey

by Sandro Shubladze — CEO, Datamam

Customers want purchase interactions to reflect their specific needs. For that level of personalization, retailers need to call on the power of data analytics.

Effective strategies for making your customers feel like they’re top priority

by Cynthia Mielke — VP, Strategic Partnerships, Tango

When you're building a successful business, keeping this reality in mind is key to retaining customers. Luckily, there are strategies you can use to show…

From destination to signal: How AI is rewiring the role of brand websites in retail

by Joseph Perello — Founder and CEO, Props

In a world where shopping starts with a prompt, the question is no longer “How do I get traffic to my site?” It’s “What does my content teach the machine about…

Data-driven experiential displays: The new formula for retail success

by Terry Monday — Chief Strategy Officer, Duggal Visual Solutions

The right digital partner provides more than the best technology — they evoke trust, creativity, and collaboration. Look for a team that listens, adapts and…

10 reasons to attend ARKI 2025 in Tampa

by Sandra Carpenter — Editor, Networld Media Group

Formerly known as the Self-Service Innovation Summit, ARKI brings together operators, brands and technology leaders for three days of learning, networking and…

How SaaS personalization breathed new life into legacy retail platform

by Bhargav Trivedi — Solutions Architect, Bloomreach Inc.

Transforming digital experiences doesn’t always require starting from scratch. In fact, some of the most effective innovations begin at the edges where user…

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

The hidden retail challenge no one talks about and how AI solves it

by Vandana Singal — Vice President – PDES, Happiest Minds Technologies

Without trusted, AI-enhanced product data, even the most advanced omnichannel strategies risk failure.

Pokémon packs, now with a side of Temu

by Retail Customer Experience

A New Jersey card shop taps Temu's U.S. seller program to convert digital discovery into national sales and surprising in-store visits.

Presented by Cards2Go

Transforming the retail experience with electronic shelf labels

by Bryan Chan — Senior Director of Business Development, E Ink

Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer…