Learn how one of the most widespread consumer trends - no matter what industry -- can create growth opportunities for your business and help garner the competitive edge you need to survive and thrive during this down economy. Boost top line growth, reduce costs and deliver a differentiated experience with self service that will create new consumer loyalty.
Listen to compelling discussion with: Janet Webster, President, Creating Solutions Consulting Norma Wolcott, Self Service Business Executive, IBM Corporation Moderated by James Bickers of RetailCustomerExperience.com
Topics to be covered:
How self service solutions can deliver real ROI across segments.
How to build loyal customer advocates with self service.
How to get it right - overcoming hurdles to implement a winning self-service strategy for your business.
