Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time while balancing regulatory and ethical compliance with innovation.
read nowMore FeaturesTransforming the retail experience with electronic shelf labels
by Bryan Chan — Senior Director of Business Development, E Ink
Rather than jumping immediately to high-cost, flashy digital installations, electronic shelf labels allow brands to build a foundation rooted in customer trust, operational efficiency and visual clarity.
read nowMore CommentaryC-store customers motivated by promotions, curated product offerings
Convenience store customers are increasingly motivated by curated product offerings and compelling promotions.
read nowMore NewsThe Future of Customer Trust: Responsible AI in CX Voice Channels
As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In this session, Mike Pappas and John Walter explore how retailers can responsibly use AI to balance compliance with innovation.
Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink
From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to change quickly, maintain control, and protect both their assets and their people.
Retail Payments
It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.
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