Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive customer engagement.

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates friction at every step of the customer journey.

Walmart, OpenAI team on AI-first shopping experiences

Walmart is partnering with OpenAI to create a first-AI shopping experience that will allow customers and members to complete purchases from Walmart directly…

The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also transparency, fairness, and fraud protection. In this session, Mike Pappas and John Walter explore how retailers can responsibly use AI to balance compliance with innovation.

Resilient Retail: Building Agile and Secure Operations to Combat Labor Shortages and Shrink

From intelligent automation and real-time monitoring to integrated loss prevention tools, the most resilient retail operations are those that can respond to change quickly, maintain control, and protect both their assets and their people.

Consumer Behavior / Consumer Psychology

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.