AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.

Why agentic AI is the new “best buddy” for retail customer experience teams

by George Ninikas — Senior Vice President of Sales and Accounts, Supply Chain Planning, Americas, ORTEC

Planners do not want AI to simply generate a static delivery plan and walk away. They want a system that can respond as conditions change throughout the day, the way customer expectations and delivery windows actually unfold.

Kroger testing 24-hour store hours

Supermarket chain Kroger is reportedly testing 24-hour service in a small pilot program.

Omnichannel Retail / Multichannel Retail

Today's customer doesn't just shop in one place or in one channel. Retailers need to reach customers in the store, online and the mobile device in order to thrive.