News & Media
More than half of consumers leave a retailer over poor payment experience
June 17, 2026
More than half of consumers, 55%, walk away from a business, or consider not shopping at a local business again, when the payment experience proves to be…
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Consumer confidence dips a bit in May
June 17, 2026
Seventy four million consumers are expecting finances to be worse than current finances in the next year and the May Consumer Confidence score reflected a…
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May retail sales reflect growth once again
June 16, 2026
Retail sales grew for the eighth consecutive month, according to the CNBC/NRF Retail Monitor released by the National Retail Federation.
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Kohl’s taps Elliott Rodgers as COO
June 16, 2026
Kohl's has named Elliott Rodgers as it's COO and he will step into the role on Sept. 9.
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Most Father’s Day spending will happen in retail stores
June 16, 2026
Over half, 58%, of Father's Day shoppers expect to do all or most of their holiday shopping in-store, while 17% will do it all or mostly online.
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Father’s Day spend projected to hit record breaker
June 15, 2026
Father's Day spending is projected to hit $27.9 billion this year, according to an annual survey from the National Retail Federation which was conducted by…
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The end of “Spring Splurges”: Why AI is driving more intentional retail behavior
by Piyush Patel — Chief Ecosystem Officer, Algolia
Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…
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Why retailers are bringing back the catalog, but making it digital
by Janina Moza — Chief Marketing Officer, Flipsnack
Acquiring a new customer has never been cheap. But the past few years have made it significantly more expensive. CPCs are up. Organic reach has narrowed. The…
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Rocky’s ACE Hardware taps Mi9 as retail tech partner
June 15, 2026
Rocky's ACE Hardware, one of the largest ACE Dealers in the U.S., has tapped Mi9 Retail, a provider of enterprise software, to serve as its partner for the…
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AI fatigue in retail Is a chatbot problem, not an AI problem
by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL
What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.
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Tractor Supply Company acquires veterinary services business VIP Petcare
June 12, 2026
Tractor Supply Company, a rural lifestyle retailer, has acquired the veterinary services business VIP Petcare from PetIQ, a Bansk Group company.
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Martha Stewart prepping AI-powered home management site
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.
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The Raley’s Companies launch in-store media network
June 11, 2026
The Raley's Companies is launching an in-store retail media network with Grocery TV across 208 stores spanning Raley's, Bel Air, Nob Hill, Bashas', Food City…
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The missing link in retail AI ROI: Connected process chains
by Dietmar Guhe — Vice President Research and Innovation, Arvato
Without embedding AI across process chains, retailers risk missing AI's full return on investment potential.
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Kroger chief associate experience officer announces retirement
June 10, 2026
Tim Massa, EVP and chief associate experience officer for Kroger will retire in September.
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Coop Norway, Zetadisplay team on in-store retail media network
June 9, 2026
Coop Norway, Norway's second-largest grocery retailer, and ZetaDisplay have entered into the next phase of an agreement after the successful roll out of a…
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Gas fueling Costco growth, customer loyalty
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.
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When value wins, loyalty follows
by Chris Cubba — Chief Revenue Officer, Snipp Interactive
The idea that loyalty is fading is a misread of the market. It’s not that consumers have stopped being loyal; they’ve simply stopped tolerating weak value.
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Amazon Web Services debuts AI retail solution built on Alexa for Shopping
June 8, 2026
Amazon Web Services has launched an AI-powered solution to help retailers build AI-powered shopping experience.
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The celebration season: Retail's second biggest gifting window is hiding in plain sight
by Colin Jeavons — CEO, Nomix Group
Commerce does not wait at a destination. It is present wherever the consumer is when the occasion enters their mind.
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