News & Media
Dallas store tests robotic fulfillment technology
May 1, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Disney, Hulu team on interactive, immersive storefronts
May 1, 2026
Disney+ and Hulu have launched "The Drama You Want," interactive storefront experiences in Manhattan, New York and Santa Monica, California.
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Psychologists outline why many skip self-checkout
May 1, 2026
Despite the convenience of self-checkout kiosks, many shoppers still choose staffed checkout lanes, even when lines are longer. Experts claim the decision…
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How leading retailers are re-thinking the role of the shopping cart
by Fraser Neil — Chief Sales Officer, Cust2Mate
The shopping cart has always been central to the store. In 2026, the retailers pulling ahead are the ones finally treating it as a strategic asset, not just a…
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Fujifilm debuts instax Spot photo booth, print station
April 30, 2026
Fujifilm North America has introduced the instax Spot, a photobooth and print station designed to turn on-site experiences into physical keepsakes. Positioned…
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Maryland 1st state to ban surveillance pricing in grocery outlets
April 29, 2026
Maryland is the first U.S. state to outlaw the use of surveillance pricing in grocery stores and the use of personal data to set potentially higher prices.
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Gap taps Google Gemini as a shopping channel
April 29, 2026
Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.
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Evolvending, ART planning more airport expansions
April 29, 2026
Evolvending and partner Automated Retail Technologies plan to expand their automated dining solution across three more U.S. airports in the next quarter…
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Retailers brace for self-checkout limits
April 29, 2026
Major U.S. retailers including Walmart, Target and Costco are facing potential operational changes as lawmakers in several states move to tighten regulations…
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What makes luxury customer support operationally different
by Anna Bielikova — Chief Operations Officer, Simply Contact
Luxury support is not defined by politeness or its anticipatory nature. It stands out through operational control, speed of decisive action and agents who…
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Texas liquor store tests robotic fulfillment tech
April 28, 2026
A Dallas liquor store is testing an automated retail concept that replaces traditional shelving with a robotic fulfillment system, according to a Dallas…
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Consumers likely not cashing in on tariff refunds
April 28, 2026
Retailers big and small are tapping a tariff refund portal in a quest to recoup $166 billion in tariff costs but the recouped funds aren't likely to trickle…
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Toshiba taps Kerstin Woods as chief solutions, marketing executive
April 27, 2026
Toshiba America Business Solutions has promoted Kerstin Woods to chief solutions and marketing executive, a new role that underscores the company's continued…
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OOH offers big return on investment for luxury brands
April 27, 2026
Out-of-home advertising gives luxury brands a far greater return on investment than any other advertising channel, according to data from Independent Marketing…
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Home Depot solves Pro customers' top headache with real-time delivery tracker
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Home Depot's live tracking tool, available via Home Depot’s website and app, solves what had been a big issue for its Pro customers -- the lack of insight on…
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Levi Strauss & Co. CFO/CGO retiring
April 24, 2026
Harmit Singh, executive vice president and chief financial and growth officer at Levin Strauss & Co. plans to retire but will remain in his role until a…
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Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
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L.L. Bean taps Amperity to revamp customer journey, boost loyalty
April 22, 2026
L.L.Bean has tapped Amperity's Customer Data Coud to revamp end-to-end customer journeys and boost loyalty by delivering more personalized, retention-focused…
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As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
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Digital-style in-store media proving complex for physical store environments
April 21, 2026
There is a critical gap in how in-store media is evaluated across stakeholders, according to an In-Store Marketplace research report conducted with Catalyst…
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