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Victor Cho

Victor Cho

I am a CEO/Advisor/Board member who has a deep passion for building online customers experiences that truly delight (Net Promoter 80+) and define markets. I do that through a leadership ethos grounded in transparency, empathy, diversity, and integrity. The building blocks that I deploy most from my toolkit (other than customer-centricity) are: use of analytics/data, leveraging networked business model dynamics, and creating organizations with recursive leadership engines.

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Recent Contributions


Why automated customer service is bad for customer loyalty

by Victor Cho — CEO, Emovid

Retailers have spent years investing in automation — streamlining service, personalizing outreach, and accelerating the path to purchase. Those efforts have…

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