Judy Mottl
Judy Mottl
Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.
Recent Contributions
Screenverse co-founders talk DOOH strategy, challenges, innovations ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the Digital Signage Today podcast Screenverse CEO David Weinfeld and Screenverse President Adam Malone share insight on the shift of digital…
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C-store retail: Consumers, EV adoption among many factors reshaping the industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…
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How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Fashion rental service Nuuly designs deeper customer-first experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…
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Levi Strauss e-commerce leader talks customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…
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How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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Ikea rewards strategy goes well beyond just rewarding a purchase
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The home furnishing brand has revamped its Ikea Family rewards program to provide reward opportunities throughout the entire customer journey — from planning…
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GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
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